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Government of Canada / Gouvernement du Canada

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Ask about or update your application

What would you like to do?

 

Check your application status

 

Change or update your contact information

 

Add, change or cancel a representative

 

Add a document to your application

Continue to form
 

Ask for urgent processing for your permanent resident card

 

Withdraw or cancel your application

 

Schedule or change the date or time of your appointment, interview or test

Continue to form
 

Other

 

 

Check your application status

Before you reach out to us, check your application status online. This is the fastest way to find outwhat stage your application is at.

Change or update your contact information

If you have an application in process, you must tell us if you change your address.

There are different ways of changing your address, depending on your type of application:

You can likely update your address online, if you’re in Canada. If you’re outside of Canada, you’ll most likely need to get in touch with the visa office that serves your region.

Add, change or cancel a representative

A representative can be a citizenship or immigration consultant, lawyer, friend or family member, or someone else you know. You don’t need to have a representative to submit or update an application. Make sure you know the steps to add, change or remove a representative.

Ask for urgent processing for your permanent resident card

We only process permanent resident cards on an urgent basis for specific situations. To qualify, you must be travelling within the next 3 months because of:

  • a job opportunity
  • serious illness (your own or that of a family member)
  • a death in the family
  • work related to your current job

Before you reach out to us, make sure you’re eligible for urgent processing and find out what you should do.

Withdraw or cancel your application

You can ask to withdraw or cancel your application at any point. If we’ve already started processing your application, you may not get back all of the fees you paid. Find out which fees we may refund if you withdraw your application.

Other

Our Help Centre answers many frequently asked questions about how to apply and what to do once you’ve submitted an application. Before you reach out to us, visit the Help Centre to see if we’ve already answered your question.

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Date modified:
V01.10.00.00.00