Update or ask about your application: Schedule or change the date or time of your appointment, interview or test

Who are you? (required)

Error: This field is required.

I'm the principal applicant

I'm a representative

I'm writing on behalf of the principal applicant

Tell us about yourself (as the representative)

We’ll only share information with you if the principal applicant has authorized you to get information about their application. There must be one of these forms on file, naming you as a representative:

Use of a Representative (IMM5476) form
- Spouses or common-law partners must also use this form.
Authority to Release Personal Information to a Designated Individual (IMM5475) form

If there isn’t, you must submit one of these forms with your request.

Are you an authorized representative on this application? (required)

First name(s) (also known as given name) (required)

By checking this box, I confirm that there is no first name.

Last name(s) (also known as family name, surname) (required)

Email address (required)

Use this format: xxxxxx@example.com

Confirm your email address (required)

Type your email address again, you can’t copy and paste it. Make sure your email address is the same as above.

What is your governing body’s membership ID number? (if applicable)

Tell us about yourself (as the person helping the principal applicant)

We'll only share information with you if the principal applicant has authorized you to get information about their application.

If you aren’t an authorized representative, we can’t respond to you. We only respond to the principal applicant.

There must be one of these forms on file, naming you as a representative:

Use of a Representative (IMM5476) form
- Spouses or common-law partners must also use this form.
Authority to Release Personal Information to a Designated Individual (IMM5475) form

If there isn’t, you must submit one of these forms with your request.

What is your relationship with the principal applicant? (required)

First name(s) (also known as given name) (required)

By checking this box, I confirm that there is no first name.

Last name(s) (also known as family name, surname) (required)

Email address (required)

Use this format: xxxxxx@example.com

Confirm your email address (required)

Type your email address again, you can’t copy and paste it. Make sure your email address is the same as above.

Date of birth

Year (required)

Month (required)

Day (required)

Telephone number

Country or territory code

Number (required)

Extension

Tell us about the principal applicant

First name(s) (also known as given name) (required)

By checking this box, I confirm that there is no first name.

Last name(s) (also known as family name, surname) (required)

Email address (required)

Use this format: xxxxxx@example.com

Confirm your email address (required)

Type your email address again, you can’t copy and paste it. Make sure your email address is the same as above.

Date of birth

Year (required)

Month (required)

Day (required)

Country or territory of birth (required)

Fill in only 1 of these 3 fields – application number, Unique Client Identifier (UCI), or passport number

What is your application number? (required)

By checking this box, I confirm that I don’t know my application number.

What did you apply for? (required)

What application did you submit? (required)

Is your application being processed by an office outside Canada? (required)

Choose the visa office processing your application. (required)

Fill in only 1 of these 3 fields – application number, Unique Client Identifier (UCI), or passport number

What’s your Unique Client Identifier (UCI) number? (required)

By checking this box, I confirm that I don’t know my UCI.

What country or territory were you living in when you submitted your application? (required)

What nationality is listed on the passport you used to apply? (required)

Fill in only 1 of these 3 fields – application number, Unique Client Identifier (UCI), or passport number

What is your passport number? (required)

By checking this box, I confirm that I don’t know my Passport or Travel Document #

What is the issuing country/authority on the passport that you used for your application? (required)

How did you submit your application? (required)

Online

On paper

At a visa application centre

Tell us about your request

What do you want to do? (required)

It may take up to 30 calendar days for you to get details about your appointment, after you submit this appointment request.

What Canadian province or territory do you currently live in? (required)

What Canadian city do you currently live in? (required)

What is the expiry date on your temporary resident document?

Year (required)

Month (required)

Day (required)

What is the expiry date on your permanent residence document?

Year (required)

Month (required)

Day (required)

Did you include any family members with your application? (required)

What IRCC office were you scheduled at for your appointment, interview or test? (required)

What was the original date of your appointment, interview or test?

Year (required)

Month (required)

Day (required)

What was the original time of your appointment, interview or test?

Hour (required)

Minutes (required)

a.m./p.m. (required)

Please provide a detailed explanation as to why you are unable to attend the scheduled appointment, interview or test. (required)
If you missed your scheduled appointment, please provide a detailed explanation as to why you were not able to attend and could not notify IRCC ahead of time. You may include any documentation that you feel supports your explanation.

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Upload your document(s) (required)

The maximum file size for each file is 2 MB. If a file is bigger than 2 MB, you need to reduce the size of your file. If you upload more than 1 file, the total maximum file size is 3.5 MB.

We accept these file formats:

PDF (portable document)
JPG, TIFF or PNG (image)
DOC or DOCX (Microsoft Word document)

Upload document – Document isn’t an accepted format.

Upload document – Document size can’t be larger than 2 MB.

Upload document – Size of total documents can’t be larger than 3.5 MB.

Consent and disclaimer (required)

By providing your email address, you’re consenting to IRCC's use of the contact information provided above, for the sole purpose of responding to your feedback. By supplying your email address to IRCC, you also understand that this channel may not be secure.

IRCC is not liable for the electronic disclosure of personal information to a third party where IRCC has taken reasonable means to ensure the identity of the party. IRCC is also not liable for the misuse of this information by a third party.

I’ve read and understand the above disclaimer.

Review your request before you submit it

We used the information you entered to create an email that will be sent with your request. Review all the information to make sure it’s accurate. You can change your responses before you submit it.

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Please be advised that information submitted is considered "Protected B"

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Update or ask about your application: Schedule or change the date or time of your appointment, interview or test

Tell us about yourself (as the representative)

Tell us about yourself (as the person helping the principal applicant)

Tell us about the principal applicant

Tell us about your request

It may take up to 30 calendar days for you to get details about your appointment, after you submit this appointment request.

What was the original date of your appointment, interview or test?

What was the original time of your appointment, interview or test?

Upload your document(s) (required)

Review your request before you submit it

Thank you for your help!