IRCC Webform

If you have a question that is not about a specific case, find the answers you need in the Help Centre.

Changes to the Web form

Please note that we’ve made some changes to the Web form.

As of November 14, 2023, when choosing to upload documents for some types of applications/enquiries, the free text box will no longer appear. If you need to provide additional information about the documents being submitted, please upload a letter of explanation with the documents.

If you want to ask general or case-specific questions about the application after uploading the documents, we invite you to submit a new IRCC Web form.

You may use this form if:

You have submitted an application or profile.
Your application has exceeded normal processing times. We will not respond to your enquiry if the application is within normal processing times.
You wish to report important changes, such as a change in contact information, births, deaths, marriages, divorces, adoptions, changes in employment, withdrawal of application, refund request, or urgent requests. If you are reporting a change in contact information, it will take 5 business days for it to be updated. During this time you should continue to monitor your old contact information.
You wish to add, change or cancel a representative and you are ready to upload your Use of Representative Form (IMM5476) or you authorize IRCC to release information from your case file and you are ready to upload your Authority to Release Personal Information to a Designated Individual (IMM5475).
You require urgent processing of your renewal/replacement Permanent Resident card. To be eligible for urgent processing, you must provide:
- proof of travel (itinerary or ticket) that shows your full name, destination and travel dates;
- proof of payment for the travel that shows the date you paid, the full amount you paid, and how you paid;
- a letter explaining the reason for the urgency; and
- proof of the urgency (e.g. a doctor’s note, death certificate, or letter from your employer).
You wish to report a technical issue with IRCC online services. Please select 'Technical Difficulty' as your application/enquiry type and ensure you provide:
- type of application (work permit, study permit or visitor record, etc) in the 'Your enquiry' field;
- approximate date that the application was submitted, if applicable, in the 'Your enquiry' field.
- complete address (including the postal code) in the 'Your enquiry' field. If the residential address is different from the mailing address, please provide both addresses;
- Unique Client Identifier (UCI) number / Client ID number, if you have one;
- online application reference number, if you have one;
- telephone number. If you have more than one contact number, please provide them all;
- screenshot(s), if possible.

Enquiry

Type of application/enquiry (required)

Type of application help

Please select the name of the application that you have applied for. You must have already submitted the application in order to send your enquiry.

Dependent child must be 19 or 20 or 21 years of age.

Information of dependent child

Full name (Family name, Given name) of the dependent child (required)

Date of Birth of dependent child (required)

Country of Residence of dependent child (required)

Language of Correspondence of dependent child (required)

Relationship of dependent child to principal applicant (required)

Applicant Information

Family name (required)

Family name help

A family name is a last name. A last name is also referred to as a surname.

For example: If a person's name is Mark Paul Jenkins, his last name is Jenkins. Family name as per your current passport/travel document.

Given name (required)

Given name help

A given name is the name(s) given to a person at birth and by which that person is most commonly referred to. A person's given name includes his or her first name and middle name.

For example: If a person's name is Mark Paul Jenkins, his given name is Mark Paul. Given name as per your current passport/travel document. If you do not have a given name you may enter N/A in the Given name field.

Email address

Date of birth (required)

Date of birth help

This is the day that you indicated when you were born on your application to IRCC.

If you do not know your date of birth, you may have entered the date that appears on your passport, travel document or identity document. If your date of birth has only the year (e.g. 1985/**/**), you may select January for the Month and 01 for the day.

Country of birth (required)

Country of birth help

This is where you were born. It is the country you have entered on your application to IRCC.

Client ID number (UCI)

Client ID number (UCI) help

A Client ID Number, also referred to as a Unique Client Identifier Number (UCI), can be found on any official document issued by an IRCC office, Case Processing Centre or a Canadian visa office outside Canada.

A person who has never dealt with IRCC before will not have a UCI. If you do not have a UCI, leave the field blank.

If adding a dependent child, please input the Principal Applicant’s (i.e. the parent’s) “Client ID number”, also known as unique client identifier (UCI).

Application number

Application number help

An application number can be found on any official document or correspondence issued by an IRCC office, Case Processing Centre or a Canadian visa office outside Canada.

If adding a dependent child, please input the Principal Applicant’s (i.e. the parent’s) “Application ID number”.

Telephone number

Mobile number

Enquirer Information

Relationship to applicant (required)

Relationship to Applicant help

Representative: A person who has the permission of someone wanting to immigrate to Canada to conduct business with IRCC on their behalf. The representative can be paid or unpaid. When someone appoints a representative, they may also authorize IRCC to share information from their case file with this person. Canada’s immigration law covers representatives and defines the terms of their services.

See Immigration consultant, Authorized representative.

Family name (required)

Given name (required)

Email address (required)

Telephone number

Mobile number

Consultant ICCRC number

Consultant ICCRC number help

If you are a Regulated Canadian Immigration Consultant then please enter your member number here.

Leave this section blank if you are not a consultant or you are not using a consultant for your application.

Regulated Canadian Immigration Consultants are approved by the Immigrant Consultants of Canada Regulatory Council. Consultants may represent a client before IRCC.

Consent and Disclaimer

By supplying your email address (in your enquiry or previously in your application), you have initiated an email communication with IRCC. By this action, you have authorized IRCC to use the email address provided by you for communication with you including the transmission of personal information on your file/case. When you supply your email address to IRCC, it is also understood that you are aware that this channel may not be a secure channel. IRCC is not liable for the electronic disclosure of personal information to a third party where IRCC has taken reasonable means to ensure the identity of the party. IRCC is also not liable for the misuse of this information by a third party.

See IRCC policy on internet use.

Protect your personal information: IRCC takes the confidentiality of your information seriously as we use sophisticated security techniques to protect your privacy. Clients should be careful to protect their application number, client ID number, date of birth and all other personal identification information. As these personal identifiers may allow individuals to receive information about their files from IRCC via email, clients should not share this information with unauthorized third parties.

I agree with the consent and disclaimer. (required)

Date modified:: 2023-12-07

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IRCC Webform

Changes to the Web form

You may use this form if:

Information of dependent child