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Crisis situation: Contact us urgently

If you’ve been affected by a crisis situation, choose an option below and complete the form with as much detail as you can provide.

This page is for certain crisis situations only. If you are not affected by a crisis situation, we will not respond to or process your request.

If you’re not affected by a crisis situation

Use our general web form for all other situations, including

  • checking the status of your application
  • asking general questions about a program or service
  • giving new information about your application
  • changing your contact information
  • reporting a technical problem

Tell us about yourself

Use this format:

Type your email address again. You can’t copy and paste it.

Date of birth

Tell us about your situation

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Upload file(s) that support your situation

The maximum file size for each file is 3 MB. If a file is bigger than 3 MB, you need to reduce the size of your file. If you upload more than 1 file, the total maximum file size is 5 MB.

We accept these file formats:

  • PDF (portable document)
  • JPG, TIFF or PNG (image)
  • DOC or DOCX (Microsoft Word document)

Upload document – Document isn’t an accepted format.

Upload document – Document size can’t be larger than 3 MB.

Upload document – Size of total documents can’t be larger than 5 MB.

Consent and disclaimer (required)

By providing your email address, you’re consenting to IRCC's use of the contact information provided above, for the sole purpose of responding to your feedback. By supplying your email address to IRCC, you also understand that this channel may not be secure.

IRCC is not liable for the electronic disclosure of personal information to a third party where IRCC has taken reasonable means to ensure the identity of the party. IRCC is also not liable for the misuse of this information by a third party.

Review your request before you submit it

We used the information you entered to create an email that will be sent with your request. Review all the information to make sure it’s accurate. You can change your responses before you submit it.

Title: E-05-

Please be advised that information submitted is considered "Protected B"

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